From what i see, midphase does offers comprehensive set of technical support to their customer. And over the few months with midphase hosting, i been initiating few email to technical support, sales support, and also experienced their live chat with technical support department. Its too good to be true, very easy to reach them as well. I haven’t have chance to give them a call or speak to their technical department so far. Midphase live chat and email support seem to get the job done so far!
Previous experience with midphase support live chat is when my website down can the site can’t load. Quickly i visited midphase homepage and initiate the live chat with technical support. And i was inform that the server is in schedule maintenance work. So, there will be some downtime. Following are the midphase live chat system using the liveperson chat solution.
Select your Midphase live chat topic:
- Pre-sales question and support
- E-mail and FTP question and support
- Technical support
- Service Status Updates
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If you are new and not sure how the midphase support works, this article will be perfect for you. Take a look at how the midphase support really works and where you need to go to get started. I experienced it before, and sent an email to support before. Its quit simple and straightforward.
You can go to midphase homepage, and use the menu to navigate to the midphase support page. Enter the support login information to continue. Else you can directly login to the support site at: https://secure.mpcustomer.com
After login you will get to the mpcustomer.com acccount page. I resize the screen and make a screen shot. It look like following:
The support site bundle with quit many things inside. You can view the tutorial link on the left handside. This will give you instant guide on how to solve your technical problem (that you think you can handle it). And there is service status checking as well. All the ticket history will be bookkeeping here and its good for future reference. A well done job to midphase support system.
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Midphase phone support is always the quickest way to ask for technical support. Anything urgent or even website downtime, give midphase a phone call, and you will be assisted immediately. Else you can use the email technical support, and this is subject to queue and waiting. Normal problem with hosting, will get solved on the spot.
If one day you face problem, and you think yourself able to get it fix. Then search for answer from midphase knowledgebase. Problem with email, ftp, or account management/settings, usually can be found at here.
If you facing website scripting issue like blog, ecommerce, joomla, etc. The first place you can ask for help will be midphase forums. Here, lots of members with previous experience, will guide you through the process to solve it. 
In summary, here is midphase supports:
- Midphase Live chat
- Midphase email support ticket to helpdesk
- Midphase forum discussion and helps
- Midphase knowledgebase support center
- Midphase server/network status check
Experience Midphase Hosting
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